Introduction
Horse Rituals Gold Coast ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This policy explains what information we collect, how we use it, and the choices you have — in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Note for the business owner: because this practice collects health-related information as part of client intake, it likely falls under the definition of a "health service provider" under Australian privacy law — meaning it is required to comply with the Privacy Act regardless of annual turnover, unlike most small businesses which are exempt below $3 million. We'd recommend confirming this classification, and the specifics of this policy, with a solicitor before publishing live.
Information we collect
We may collect the following information when you enquire about or book a session:
- Contact details — name, phone number, email address, and emergency contact information
- Booking details — session preferences, appointment history, and payment information (processed by our scheduling provider, not stored by us directly)
- Health information — physical conditions, injuries, allergies, and other details you choose to share via our client intake form, to help us run your session safely
- Website usage — general, non-identifying information about how visitors use our website
How we collect information
We collect information directly from you, through:
- Our online enquiry form
- Our booking and scheduling system (Acuity Scheduling)
- Our client intake form, completed before your first session
- Direct communication — phone, text, or email
How we use your information
We use your information to:
- Schedule, confirm, and manage your sessions
- Run sessions safely, taking into account any health or physical considerations you've shared
- Respond to enquiries and communicate with you about your booking
- Improve our services
- Where you've given consent, use photos or video from your session for marketing purposes
We do not sell your personal information to third parties.
Third-party services
We use trusted third-party services to help run our business, including:
- Acuity Scheduling — for booking and appointment management
- Google (Gmail) — website enquiries are sent directly to our email inbox, rather than through a separate form service
These providers have their own privacy policies governing how they handle data on our behalf. We only share the information necessary for them to provide their service to us.
Health information
Health information you provide through our intake form is used solely to help us run your session safely and appropriately. It is treated as sensitive information, kept confidential, and is not shared with third parties except where necessary for your safety (for example, in a medical emergency) or where required by law.
Data storage and security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Information is stored securely and only accessed by those who need it to provide our services to you.
Photo and video consent
We only use photos or video from your session for marketing purposes if you've given explicit consent, as requested on our client intake form. You can withdraw this consent at any time by contacting us directly.
Your rights
You have the right to:
- Ask what personal information we hold about you
- Request corrections to inaccurate information
- Request that we delete your information, subject to any legal or record-keeping requirements
- Withdraw consent for marketing use of your photos or video
To make a request, contact us using the details below.
Cookies and website usage
Our website may use basic, non-identifying analytics to understand how visitors use the site, helping us improve it over time. This does not involve collecting personal information.
Changes to this policy
We may update this policy from time to time. The date at the top of this page reflects the most recent update.
Contact us
If you have any questions about this policy or how your information is handled, contact us at +61 433 696 539.